Mivvel - FAQ

Standard shipping takes 7–15 business days worldwide. Delivery time varies slightly depending on your location and local logistics efficiency.

Yes! We offer free standard shipping on most orders. Extra discounts and free shipping bundles are available regularly.

Once your order ships, you will receive a tracking number via email. You can check real-time delivery status on our tracking page anytime.

Absolutely. All payments are processed through encrypted secure channels. We never store your card or private payment details.

You can cancel or modify your order within 24 hours before shipment. No changes can be made once the order has been shipped.

Please contact our support team with relevant photos or videos. We provide free replacement or full refund for defective products.

We support 30-day returns for unused, unwashed and original-condition items. After we inspect your return, refunds will be completed within 3–7 working days.

You can contact us via email or site message center. Our professional support team will reply to all inquiries within 24 hours.