Mivvel - FAQ
How long will my order take to arrive?
How long will my order take to arrive?
Standard shipping takes 7–15 business days worldwide. Delivery time varies slightly depending on your location and local logistics efficiency.
Do you offer free shipping?
Do you offer free shipping?
Yes! We offer free standard shipping on most orders. Extra discounts and free shipping bundles are available regularly.
How can I track my order?
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can check real-time delivery status on our tracking page anytime.
Is my payment information secure on your site?
Is my payment information secure on your site?
Absolutely. All payments are processed through encrypted secure channels. We never store your card or private payment details.
Can I cancel or modify my order?
Can I cancel or modify my order?
You can cancel or modify your order within 24 hours before shipment. No changes can be made once the order has been shipped.
What if I receive a defective or damaged item?
What if I receive a defective or damaged item?
Please contact our support team with relevant photos or videos. We provide free replacement or full refund for defective products.
What is your return & refund policy?
What is your return & refund policy?
We support 30-day returns for unused, unwashed and original-condition items. After we inspect your return, refunds will be completed within 3–7 working days.
How can I get customer support?
How can I get customer support?
You can contact us via email or site message center. Our professional support team will reply to all inquiries within 24 hours.