At Mivvel, we strive to deliver high-quality home and lifestyle products as well as a satisfying shopping experience. This Return & Refund Policy outlines the clear rules for returns, exchanges, and refunds for all orders placed on our website. By purchasing from our store, you agree to the terms below.

1. Return Eligibility

We offer a 30-day return window from the date of delivery. To be eligible for a return, items must meet the following requirements:- Unused, unwashed, undamaged, and in original condition- All original packaging, tags, and accessories must be intact- Clear return request submitted within 30 days after deliveryPersonal hygiene products, customized items, and clearance goods are non-returnable for health and policy reasons.

2. Quality Issues & Damaged Items

If you receive defective, damaged, incorrect, or missing items due to our shipping or quality problems, please contact our support team within 48 hours after receiving your package with photos or videos as proof.For confirmed quality issues, we offer free replacement, full refund, or partial refund based on your preference. We will cover all return shipping fees in this situation.

3. Personal Reason Returns

If you want to return items due to personal reasons such as wrong size, dislike, or unnecessary purchase, items that meet our return conditions are acceptable. Customers are responsible for the return shipping fee and any related customs fees. The original shipping cost is non-refundable.

4. Order Cancellation

You may cancel your order for free within 24 hours after payment before the order is processed and shipped. Once the order has been packaged or dispatched, cancellation is no longer available, and you can only apply for a return after receiving the package.

5. Refund Processing Time

After we receive and inspect your returned items, we will confirm and process your refund within 3–7 business days. The refund will be automatically returned to your original payment method.Please note that bank processing delays may extend the arrival time, which is beyond our control.

6. Non-Refundable Situations

We do not support returns or refunds under the following circumstances:- Return request submitted after the 30-day return period- Items worn, washed, damaged, or used artificially- Missing original packaging, tags, and accessories- Custom or clearance final sale items

7. Policy Updates

Mivvel reserves the right to update this Return & Refund Policy at any time. All changes will take effect immediately after being published on the official website. It is your responsibility to check the latest policy regularly.

8. Contact Us

If you have any questions about returns, exchanges, or refunds, please feel free to contact our customer support team. We will reply and assist you within 24 hours.Mivvel Team